Everyone on your team gets their own WasteBolt login, under your company’s account. There are two kinds of account you can add: drivers, who log loads and do checks, and admins, who run the office side. This guide covers adding them, what each one sees, and removing someone.

The Three Kinds of Account

Account Who it’s for What they can do
Account owner (primary admin) Whoever set WasteBolt up Everything, including billing, Modes and adding or removing admins
Admin Office staff, managers Everything except billing and Modes
Driver Drivers, gate staff, operators Log loads, see their own movements, notes, tasks and fleet checks

Drivers and admins all share the owner’s subscription. Drivers don’t get their own trial or Bolt credits.

How many you can add

Plan Admins included Driver seats
Starter 1 none
Pro 2 up to 10
Enterprise 5 up to 25

On Pro and Enterprise, the account owner can buy extra admin seats for £49.99 a month (plus VAT) each. Driver seats come with the plan: to add more drivers, upgrade. See pricing.

Adding a Driver

  1. Go to Settings → User Management (also in your account menu).
  2. On the Drivers tab, click Invite Driver.
  3. Enter their Full Name, Email Address and a Temporary Password (at least 8 characters).
  4. Click Create Account.

Their account is ready straight away. WasteBolt doesn’t email them, so send them the email address and temporary password yourself, along with the sign-in address: wastebolt.app/login.

Tip: Send the password separately from the email address, by text or in person, rather than in the same message.

Their first sign-in

When they sign in with the temporary password, WasteBolt asks them to Set your password before going any further. After that, they land on their dashboard.

Drivers mostly use WasteBolt on their phone. See How to Download the WasteBolt App to put it on their home screen.

If Invite Driver won’t work

  • “No driver seats available”: you’ve used every driver seat on your plan. Upgrade, or remove a driver you no longer need.
  • “An account with this email already exists on your team”: they’re already on your team.
  • “Already active with another WasteBolt account”: that email belongs to another company’s WasteBolt account. They’ll need removing from it first, or use a different email.

Adding an Admin

Only the account owner can add admins. On the Admins tab, click Add Admin and fill in the same three fields. If you’ve no admin seats left, buy another under Buy Additional Seats on the same tab, or upgrade.

What Drivers See

A driver’s menu is kept short:

  • Home: their own dashboard. Your loads shows what they’ve logged today and what’s awaiting review, with Quick Actions for logging a transfer, Hot Picks, their movements, tasks and notes.
  • Gate: Log New Transfer, plus Gate Hot Picks, Log ELV and Log Docket if you use them.
  • My Movements: the WTNs and dockets they created, to view, download and sign. They don’t see anyone else’s.
  • Tasks, Notes and Fleet checks, if you’ve switched those on.
  • Settings: their own profile, plus your Customers, Waste Types and Vehicles lists, view only.

On a phone, the tab bar at the bottom shows Home, Gate and My Movements, plus Fleet checks, Notes or Tasks depending on what you use.

What drivers don’t see

Flagged For Review, DWT, all movements, pick list editing, reports, Ask Bolt, Validate, Contractor Compliance, Workflows, User Management and billing. Loads a driver logs go to Flagged For Review for an admin, unless your automation creates the WTN for them.

Settings That Change What Drivers See

Set by an admin: Gate Settings → Drivers

Setting What it does
Collect signatures on transfers, with Drivers only Shows a signature screen after each load. With Drivers only on, admins skip it.
Drivers enter net weight only Drivers see a single net weight box. Gross and tare are hidden. Admins always see all three.
Gate Hot Picks Turns Hot Picks on for the team
Notes on loads Lets drivers and the office leave notes on loads
Give the WTN number when a load is logged Shows the WTN number as soon as a load is logged, for sites that ask for it

Hot Picks for particular drivers

On a WTN template’s Hot Pick step, set Show to to Only selected drivers and tick who should see it. Admins always see every Hot Pick. See Gate Hot Picks.

Set by the owner: Modes

Tasks, Car Breaker, Fleet and Dockets are switched on in Settings → Modes, and each adds to the driver’s menu. Only the account owner can change Modes.

Set by each driver: My Profile

Drivers can change their name, photo and password in My Profile, and switch on Step-by-step Gate logging: Log New Transfer then asks one thing at a time (vehicle, customer, waste, weight) with Next and Back buttons. It’s handy on a phone, and it only changes their own screen.

Passwords

Anyone can change their own password in their profile, or use Forgot password? on the sign-in page to get a reset link by email. Admins can’t reset someone else’s password from User Management.

Removing Someone

In User Management, click the bin icon on their row and confirm Remove. They lose access straight away and their seat is freed.

  • Any admin can remove drivers. Only the account owner can remove admins.
  • The account owner can’t be removed.
  • Their name stays on the WTNs, checks and records they created.

Note: Removing someone is the only option. There’s no pause or suspend. If a removed person needs to come back with the same email address, contact support.

Frequently Asked Questions

Can I change a driver into an admin?

Not directly: the account type is set when the account is created. Remove them, then contact support to add them back as an admin with the same email.

Can I transfer the account to someone else?

There’s no setting for this in the app. Contact support to change the account owner.

Can drivers see each other’s loads?

No. My Movements only shows what each driver created. Admins see all movements.

Do drivers need their own email address?

Yes. Each account signs in with its own email address, and an email can only belong to one WasteBolt company at a time.